juarakuPrivacy Policy

This page describes what we collect when you use juaraku and how we keep that data protected. Our privacy practices aim to be transparent: we tell you what information we gather, who has access to it, and how long we retain it. We do not sell your data to third parties, and we do not use your sports betting or casino activity for marketing purposes outside our platform.

When you open a juaraku account, you provide personal and financial information. When you play Liga 1 markets, engage with live-dealer tables, or deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, your activity is recorded. We use this data to verify your identity, process payments, detect fraud, and comply with legal obligations. This document sets out our full privacy commitment.

We encourage you to read this policy carefully. If you have questions about how we handle your data, contact our support team via the in-app chat or the contact details in our FAQ.

What Data We Collect on juaraku

Account and Identity Information

We collect your full name, email address, phone number, and government-issued ID (passport or national identity card) when you open a juaraku account. This Know-Your-Customer (KYC) information is mandatory for all users and is verified before you can deposit or withdraw. We store this information securely and use it only for account verification, fraud prevention, and regulatory compliance.

We may also collect your date of birth and address to verify your identity and comply with anti-money-laundering rules. If you withdraw funds, we confirm that the payment method details match your account holder name to prevent unauthorized transfers.

Activity and Transaction Data

We record all activity on your juaraku account, including Liga 1 bets placed, Piala AFF wagers, live-dealer sessions, slot game play, and card game results. We log the time, amount, market or game selected, and outcome. This data helps us detect fraudulent patterns, investigate disputes, and audit account integrity.

We also capture your deposit and withdrawal history, including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and the amount. This information is essential for settlement, tax reporting, and financial compliance.

Device and Access Information

When you log in to juaraku, we record your device type, operating system, IP address, and browser. This information helps us identify unauthorized access attempts and protect your account from takeover. If you log in from a new device, we may send a verification email to confirm the login is legitimate.

We use cookies and similar tracking technologies to remember your preferences and maintain your session on juaraku. These are primarily functional cookies that allow you to stay logged in and customize your experience. We do not use cookies for behavioral advertising.

Cross-border data transfer: Our servers may be located outside Indonesia, including in countries such as Singapore or the United States. By using juaraku, you consent to the transfer of your data across international borders for processing and storage.

How We Use and Protect Your Data on juaraku

Use of Your Information

We use your data for the following purposes:

Account verification and fraud prevention: We verify your identity to prevent account takeover, multi-accounting, and money laundering.
Payment processing: We share your payment details with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to enable deposits and withdrawals.
Regulatory compliance: We retain records of your activity to comply with Indonesian and international anti-money-laundering (AML) and know-your-customer (KYC) regulations.
Dispute resolution: We use your betting and gaming history to investigate complaints and settle disputes fairly.
Customer support: Our support team accesses your account data to assist with login issues, withdrawal delays, and game-related questions.
Security and monitoring: We analyze activity patterns to detect suspicious behavior and protect the platform from fraud and hacking.

Third-Party Processors and Data Sharing

We share your data with trusted third parties only when necessary. These include payment processors, identity verification services, and compliance consultants. We require all third parties to handle your data securely and to use it only for the purpose we specify.

We do not sell your personal data to advertisers, data brokers, or marketing firms. We do not share your sports betting history or casino play activity with external parties for profiling or behavioral advertising. Your juaraku account data remains confidential and is used only within our platform.

Data Retention

We retain your account data for as long as your juaraku account is active. If you close your account, we retain certain data (such as transaction history) for a period required by law—typically years—to support audit trails, dispute resolution, and compliance with anti-money-laundering regulations. Personal information such as your ID number and address may be retained longer if required for legal or regulatory purposes.

You may request deletion of non-essential data at any time by contacting our support team. However, we cannot delete account transaction records, payment history, or identity verification data, as these are required for compliance and fraud prevention.

Your rights regarding juaraku data

You have the right to request access to your personal data, correct inaccuracies, and understand how we use your information. You may also request data deletion where legally permitted. Contact our support team to exercise these rights. Response to data requests typically occurs within a standard timeframe, subject to legal and security constraints.

Security Measures

We employ industry-standard security practices to protect your data. Your password is encrypted and never stored in plain text. We use secure socket layer (SSL) encryption for all data transmitted between your device and our servers. We implement multi-factor authentication options (such as two-factor authentication) to prevent unauthorized access.

Our infrastructure includes firewalls, intrusion detection systems, and regular security audits. We require all staff with access to your data to sign confidentiality agreements. However, no system is completely secure, and we cannot guarantee absolute protection against all cyber threats.

Cookies and Tracking

juaraku uses cookies to maintain your login session, remember your preferences, and track your activity on the platform. We use functional cookies only—we do not employ tracking pixels for third-party advertising. You may disable cookies in your browser settings, but this may limit the functionality of your juaraku experience.

Jurisdiction and Legal Compliance

Our privacy practices comply with applicable Indonesian data protection principles and international standards. However, our servers may be hosted outside Indonesia, and data transfers may occur across borders for processing and backup. By using juaraku, you consent to such transfers.

If local authorities request your data through legal process, we comply with legally valid requests. We may also disclose information if necessary to protect the security of our platform, prevent fraud, or enforce our terms.

We review and update this privacy policy periodically. Changes will be posted on this page, and we encourage you to check back regularly. Continued use of juaraku after any update constitutes your acceptance of the revised policy. If you have questions or concerns about your privacy on juaraku, contact our support team through the in-app chat, and we will assist you promptly.